How Can I Return A Faulty Item?

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement.

Please email our Customer Service Department at: Dunk2009service@hotmail.com , we will offer you our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like EMS, DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from Dunk2009.com, you will need to contact the vendor who sold it to you.

TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to China.

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Canceling an Order

Cancel Your Order Before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.

Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancel Your Order After Payment

If you have already paid for your order and want to cancel, please contact us as soon as possible:
E-mail:  Dunk2009service@hotmail.com
Phone: 0086-13559811092

Change Your Order After Payment

Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

To add Items to your order without canceling any previous items, contact us. There is no charge for this service.

Contact:
E-mail:  Dunk2009service@hotmail.com
Phone: 0086-13559811092

Note: If the goods have already been delivered we cannot cancel or change the order.